TOSOG

1. Purpose

The purpose of this Corrections Policy is to ensure that all non-conformances, errors, incidents, or deviations identified within TOSOG operations are addressed promptly, effectively, and consistently. This policy aims to promote accountability, continuous improvement, and compliance with applicable standards, procedures, and legal requirements.

2. Scope

This policy applies to all TOSOG employees, contractors, suppliers, and operational activities. It covers corrections related to:

• Operational errors

• Service or product non-conformances

• Customer complaints

• Safety, quality, or compliance issues

• Administrative or documentation errors

3. Definitions

• Correction: Immediate action taken to eliminate a detected non-conformance or error.

• Non-Conformance: Failure to meet specified requirements, procedures, or standards.

• Corrective Action: Action taken to eliminate the root cause of a non-conformance to prevent recurrence.

4. Policy Statement

TOSOG is committed to identifying and correcting issues in a timely and structured manner. All identified non-conformances must be documented, investigated where necessary, and corrected in a way that minimizes risk, prevents recurrence, and maintains service quality and stakeholder confidence.

5. Responsibilities

5.1 Management

• Ensure this policy is implemented and maintained.

• Provide resources for effective correction and corrective action.

• Review correction records and approve corrective actions where required.

5.2 Employees and Contractors

• Report errors, incidents, or non-conformances promptly.

• Cooperate in investigations and corrective processes.

• Implement approved corrections as instructed.

5.3 Quality / Compliance Representative (if applicable)

• Maintain records of corrections and corrective actions.

• Monitor trends and recurring issues.

• Report findings to management for review.

6. Correction Process

1. Identification

   • Errors or non-conformances may be identified through inspections, audits, customer feedback, or incident reports.

2. Immediate Correction

   • Action must be taken as soon as possible to correct the issue and reduce impact.

3. Documentation

   • All corrections must be recorded, including:

     • Description of the issue

     • Date identified

     • Person responsible

     • Action taken

4. Root Cause Analysis (where applicable)

   • Repeated or significant issues must undergo root cause analysis.

5. Corrective Action

   • Actions must be defined and implemented to prevent recurrence.

6. Verification

   • Management or a designated authority must verify the effectiveness of the correction and corrective action.

7. Customer-Related Corrections

Where a correction impacts a customer:

• The customer must be informed promptly where appropriate.

• Corrections must prioritize customer safety, satisfaction, and contractual obligations.

8. Continuous Improvement

TOSOG uses correction data to:

• Identify trends and systemic issues.

• Improve processes, training, and controls.

• Enhance overall operational performance.

9. Non-Compliance

Failure to report or correct known non-conformances may result in disciplinary action in accordance with TOSOG disciplinary procedures.

10. Review and Updates

This policy shall be reviewed periodically or when significant operational, regulatory, or organizational changes occur.